Bow and Baan Technology Solutions Private Limited (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our users, clients, and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information.
Information We Collect:
We may collect the following types of personal and business-related information:
1.1. Personal Identification Information
Name, email address, phone number, and company details.
1.2. Payment Information
Transaction details for secure payment processing.
1.3. Technical Information
IP addresses, device information, and browsing activity for security and analytics purposes.
1.4. Cookies & Tracking Data
To enhance user experience and analyze website performance.
How We Use Your Information:
We use collected information for the following purposes:
2.1. To provide and improve our IT services and solutions.
2.2. To process transactions securely through trusted payment gateways.
2.3. To communicate with clients regarding inquiries, support, and service updates.
2.4. To improve website functionality and user experience.
2.5. To comply with legal and regulatory requirements.
Payments, Refunds, and Cancellations:
3.1. Payment Processing:
When you make a purchase, we collect your name, contact details, and payment information. We store the cardholder’s name, billing address, expiry date, and the last four digits of the credit card number. However, we do not store the full credit card number. Payment processing is securely handled by third-party Payment Gateway Service Providers.
3.2. Refunds and Cancellations:
3.2.1. Refunds are processed according to the terms outlined in our service agreements.
3.2.2. If you request a refund, we may collect and process necessary information to verify your request.
3.2.3. Approved refunds will be processed through the original payment method within a reasonable timeframe.
3.2.4. Cancellation policies vary by service. Any applicable fees will be communicated at the time of cancellation.
Sharing of Information:
We do not sell or rent user data. However, we may share information with:
4.1. Payment Processors
To facilitate secure transactions.
4.2. Third Party Service Providers
Assisting with website analytics, security, and IT infrastructure management.
4.3. Legal Authorities
If required by law or to protect the company’s rights.
Data Security
We implement robust security measures to protect personal information from unauthorized access, misuse, or disclosure. While we take all necessary precautions, no data transmission over the internet can be guaranteed as 100% secure.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Users may manage cookie preferences through browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage users to review their privacy policies.
Data Retention
We retain personal data as long as necessary for business and legal purposes. Users may request data deletion in accordance with applicable laws.
Your Rights
Users have the right to:
9.1. Access, update, or delete their personal information.
9.2. Withdraw consent for marketing communications.
9.3. Request details on how their data is used.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
